SmartHerdLive app
SmartHerd Support
Help and contact information for the SmartHerd app.
General support
Need help with SmartHerd? Email support@blackpalmstudios.dev and include SmartHerd in the subject line.
What to include
Please include: app name, device, operating system, app version if available, preferred language, what you were trying to do, what happened, and screenshots if available.
Timer, records, and reminder questions
For questions about animals, breeding, health, weights, finances, reminders, QR labels, reports, or backups, describe the screen and record type involved. Do not email sensitive farm backups unless a secure support method is provided.
Account or data questions
Mention whether you are signed in, whether cloud sync is enabled, which plan is shown, and whether the issue also happens offline. If data is local-only in your app version, clearing device storage may remove it.
Bug reports
Tell us the exact steps that caused the issue and the exact message shown. If possible, attach screenshots with private information hidden.
Support format
App name: SmartHerd. Device: [your device]. App version: [if available]. Description of issue: [what happened]. Screenshots: [attach if available].