General support
Email us with the app name and a clear description of what you need. Please do not include passwords, payment details, or sensitive medical information.
support@blackpalmstudios.devSupport for apps with fingerprints.
Need help with a Black Palm Studios app? Send a clear note and we will point you in the right direction.
iShit support
For help with timers, session history, achievements, themes, Wrapped cards, waitlist access, or data controls, include iShit in the subject line.
Email iShit supportSmartHerd support
For help with cattle records, reminders, QR labels, reports, backups, plans, sync, or app access, include SmartHerd in the subject line.
Email SmartHerd supportCommon issues
Give us enough detail to help quickly.
Timer/session questions
Include what you expected the timer, reminder, history, streak, or session limit to do.
Account or data questions
Describe the account, sync, history, reset, export, or deletion action you need help with.
App access questions
Tell us which app you are using and whether the question is about access, account status, updates, or removal.
Bug reports
Share the steps that caused the issue, what happened instead, and whether it happens every time.
Contact format
A useful support message
Add these details to your email. Screenshots are helpful when they do not reveal private information.
App name:
Device:
App version:
Description of issue:
Screenshots if available: