Timer/session questions
Include what you expected the timer, reminder, history, streak, or session limit to do.
Support
Need help with a Black Palm Studios app?
General support
Email us with the app name and a clear description of what you need. Please do not include passwords, payment details, or sensitive medical information.
support@blackpalmstudios.deviShit support
For help with timers, session history, achievements, themes, Wrapped cards, waitlist access, or data controls, include “iShit” in the subject line.
Common issues
Give us enough detail to help quickly.
Account or data questions
Describe the account, sync, history, reset, export, or deletion action you need help with.
Waitlist questions
Tell us which email you used and whether you are asking about signup, updates, or removal.
Bug reports
Share the steps that caused the issue, what happened instead, and whether it happens every time.
Contact format
A useful support message
Add these details to your email. Screenshots are helpful when they do not reveal private information.
App name:
Device:
App version:
Description of issue:
Screenshots if available: